Why I Hate Barnes & Noble

I received a $100 gift card to B&N. Nice gift. So I used it this Sunday to buy a book and some DVDs.

This AM I get this email.

Dear Nylarthotep,

Thank you for shopping with Barnes&Noble.com!

We are contacting you concerning an order placed on your account.  Our automated system
has identified a situation that requires us to speak with you as soon as possible.

Please email us at Authorizations@barnesandnoble.com or call 1-877-379-0036 Mon-Fri
between the hours of 8:30am - 5:00pm EST.  If you are calling from outside the United
States, call 212-414-6024.  Please be sure to have the credit card you used to place the
order available when contacting us.

Our order system does not permit us to hold an order open for longer than a week. 
Therefore, it is important that we hear from you by Aug 06, 2006.  

We appreciate your business and look forward to speaking with you soon.

Sincerely,

Sales Audit Representative
Barnes&Noble.com

So there's no reason stated for the issue. So I reply:

What do you want? This email is a waste of my time by not specifying the issue.

Please specify the issue prior to proceding with this.

Being the nice guy I am I thought I was being pretty specific, and since I didn't feel like staying on call-waiting I gave them a chance to tell me the issue through email, which was their first response choice.

Then I get this email:

Dear Customer:

In order to resolve this situation as quickly as possible, please contact our Sales Audit Department at 1-877-379-0036. Customers living outside of the United States may contact us at 1-212-414-6024. Sales Audit Representatives are available to assist you from 8:30AM to 5PM E.S.T. Monday- Friday. It is vital that you call us within 72 hours of 7/31/06 to prevent the cancellation of your order. If you have any additional questions or comments, please email us at authorizations@book.com. Thank you for shopping at Barnes & Noble.com Please visit us again soon.

Sincerely,

Sales Audit Department

Barnes and Noble.com

OH. Now I have to call. I guess I should have been nicer. But now they will have to actually talk to me while I'm angry, so go figure whose going to be the loser on this one.

So I called ther number and fortunately got a representative fairly quickly. They asked me where I purchased the gift card. I said "I didn't, it was a gift." They respond, "yes, but where was it purchased?"

So I sigh heavily and explain that it was a gift, so I don't know, and what was the problem.

They say, "hold on, I'll be right back with you."

Five minutes later, they say every thing is set with my order and I'd be getting a confirmation email.

I say, thanks and hang up.

I wasn't in the mood anymore and just wanted to get off the phone.

I still don't know what the issue was.