This is quite disturbing. Be sure and read all the comments too. They make it clear that this is not an isolated incident.
One year ago, Hank Gerbus had his hard drive replaced at a Best Buy store in Cincinnati. Six months ago, he received one of the most disturbing phone calls of his life.
"Mr. Gerbus," Gerbus recalls a stranger named Ed telling him. "I just bought your hard drive in Chicago."
1 comment:
Unfortunately, this is the norm for any company with a computer parts replacement. Especially hard drives. They replace the drive instead of actually figuring out what the problem is. It's faster and easier and they don't have to strain their pea-brains. Then they go the warranty path, because Windows has no warranty, and the hard drive has to be sent back to the manufacturer for diagnosis so that the manufacturer can improve the product fail rates.
Personally, I'm not going to ever buy from Dell or and big chain again. I know that they don't know what they're doing and I can do the job better on my own. And I won't lose any personall data in the process.
I liked the comment about the FTC getting into this. There should be a way for consumers to get the drive back after diagnosis and be issued the serial number at the time of repair to ensure they get their actual drive back in the end. I doubt it will happen, since as the story told, these drives aren't defective and are later sold wholesale as used or refurbished.
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