This AM I get this email.
So there's no reason stated for the issue. So I reply:Dear Nylarthotep,
Thank you for shopping with Barnes&Noble.com!
We are contacting you concerning an order placed on your account. Our automated system
has identified a situation that requires us to speak with you as soon as possible.
Please email us at Authorizations@barnesandnoble.com or call 1-877-379-0036 Mon-Fri
between the hours of 8:30am - 5:00pm EST. If you are calling from outside the United
States, call 212-414-6024. Please be sure to have the credit card you used to place the
order available when contacting us.
Our order system does not permit us to hold an order open for longer than a week.
Therefore, it is important that we hear from you by Aug 06, 2006.
We appreciate your business and look forward to speaking with you soon.
Sales Audit Representative
What do you want? This email is a waste of my time by not specifying the issue.Being the nice guy I am I thought I was being pretty specific, and since I didn't feel like staying on call-waiting I gave them a chance to tell me the issue through email, which was their first response choice.
Please specify the issue prior to proceding with this.
Then I get this email:
Dear Customer:OH. Now I have to call. I guess I should have been nicer. But now they will have to actually talk to me while I'm angry, so go figure whose going to be the loser on this one.
In order to resolve this situation as quickly as possible, please contact our Sales Audit Department at 1-877-379-0036. Customers living outside of the
may contact us at 1-212-414-6024. Sales Audit Representatives are available to assist you from 8:30AM to 5PM E.S.T. Monday- Friday. It is vital that you call us within 72 hours of 7/31/06 to prevent the cancellation of your order. If you have any additional questions or comments, please email us at email@example.com. Thank you for shopping at Barnes & Noble.com Please visit us again soon. United States
Sales Audit DepartmentBarnes and Noble.com
So I called ther number and fortunately got a representative fairly quickly. They asked me where I purchased the gift card. I said "I didn't, it was a gift." They respond, "yes, but where was it purchased?"
So I sigh heavily and explain that it was a gift, so I don't know, and what was the problem.
They say, "hold on, I'll be right back with you."
Five minutes later, they say every thing is set with my order and I'd be getting a confirmation email.
I say, thanks and hang up.
I wasn't in the mood anymore and just wanted to get off the phone.
I still don't know what the issue was.